GDPR Compliant
ISO 27001 Certified
Secure

VoxiOne Compliance

Learn how VoxiOne complies with the General Data Protection Regulation and protects your personal information with the highest security.

Our Commitment

VoxiOne is committed to meeting and exceeding legal requirements to protect your personal data.

Privacy by Design

Our systems integrate data protection from the design stage, ensuring optimal security at every processing step.

Full Transparency

We clearly inform you about the collection, use, and storage of your personal data.

Rights Respected

We guarantee the exercise of all your legal rights: access, rectification, erasure, portability, and objection.

Data processing

Details on how we collect, use, and protect your personal data.

Data collected

Collection

Identification data

Account management
  • First and last name
  • EMayl address
  • Phone number
  • Billing information

Usage data

Service improvement
  • API usage logs
  • Performance metrics
  • Navigation data
  • User preferences

Voice data

Voice processing
  • Audio recordings (temporary)
  • Text transcripts
  • Voice metadata
  • Voice models (anonymized)

Processing purposes

Use

Service delivery

Real-time voice processing, response generation, and conversation management with your voice agents.

Retention period: Contract duration + 1 year

Continuous improvement

Performance analysis, algorithm optimization, and new feature development.

Retention period: anonymized data - 3 years

Security and compliance

Fraud detection, legal compliance, and security audits.

Retention period: According to legal obligations

Your Rights

Exercise your rights regarding personal data protection.

Right of access

Get a copy of all personal data we hold about you.

Response time: Up to 30 days
Request access

Right to rectification

Correct or update inaccurate or incomplete personal data.

Response time: Up to 30 days
Request correction

Right to erasure

Request deletion of your personal data under certain conditions.

Response time: Up to 30 days
Request deletion

Right to data portability

Retrieve your data in a structured, machine-readable format.

Available formats: JSON, CSV, XML
Export my data

Right to object

Object to the processing of your data for legitimate reasons.

Response time: Up to 30 days
Submit objection

Right to restriction

Restrict the processing of your data in certain circumstances.

Response time: Up to 30 days
Request restriction

Security Measures

Learn about the technical and organizational measures we implement to protect your data.

Technical Security

Technical

End-to-end encryption

All data is encrypted in transit (TLS 1.3) and at rest (AES-256).

Infrastructure Securee

Hosting in ISO 27001 and SOC 2 certified data centers.

Continuous monitoring

24/7 monitoring with automatic anomaly and incident detection.

Organizational Security

Organizational

Staff training

Regular training for our teams on security best practices and GDPR.

Documented procedures

Clear procedures for incident management and data protection.

Controlled access

Least privilege principle with mandatory multi-factor authentication.

Contact and Complaints

For any questions about protecting your data or to exercise your rights.

Data Protection Officer

Email: dpo@voxione.com
Response time: Up to 72 hours
Contact the DPO

Updates

History of changes to our policy.

22 May 2025
Version 2.0

Complete redesign

Major update to improve clarity and transparency of our practices.

4 february 2025
Version 1.5

Improved user rights

Simplified procedures for exercising GDPR rights.